Order and collection guide

At Tanika's Cookies, every batch is freshly baked by hand in our East London kitchen. Because we operate exclusively as a physical shop with local pick-up, we invite you to order your favourite treats online and collect them fresh from the oven.

Frequently asked questions

Everything you need to know about placing an order online and collecting your fresh bakes from our East London shop.

How does ordering and collection work?

Simply browse our menu online, select your favourite handmade cookies, and choose your preferred pick-up day and timeslot during checkout. We bake your order fresh so it is ready when you arrive at our East London shop.

Where do I collect my order?

All orders are collected directly from our kitchen and retail pick-up counter in East London. You will receive our full address and directions in your order confirmation email.

Do you offer postal delivery or courier shipping?

Currently, we operate purely as a physical shop offering local pick-up. This ensures our chef-crafted cookies reach you at peak freshness with crisp edges and soft centres intact.

How far in advance do I need to order?

We recommend placing your order at least 24 hours in advance to guarantee your chosen flavours. For larger party orders or event boxes, we appreciate 48 to 72 hours' notice.

Can I pick which flavours I want in a box?

Yes, absolutely. You can mix and match any of our signature or seasonal bakes. Explore the full selection on our dedicated flavours page before ordering.

What should I bring when picking up my order?

Please bring your digital order confirmation email or order number. If someone else is collecting on your behalf, simply have them present the confirmation email.

What happens if I am running late for collection?

If you cannot make your chosen collection window, please get in touch with us as soon as possible via [[email]] or [[phonenumber]] so we can safely store your cookies until you arrive.

How long do the cookies stay fresh after pick-up?

Our cookies are best enjoyed within 3 to 4 days of collection when stored in an airtight container at room temperature. A quick 10-second warm in the oven or microwave brings back that fresh-baked magic.

Ready to treat yourself?

Explore our handcrafted cookie menu and pick up a freshly baked box right here in East London.

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